Handling a Mistake on Letterheads
Dear Mr. Chae, Thank you for bringing the issue with the incorrect address on your letterheads to our attention. We apologize for any inconvenience this may have caused. We understand the urgency of your situation and would like to offer two suggestions for handling this problem. Firstly, we can provide you with corrected letterheads as soon as possible. Our team will prioritize your order and ensure that the new letterheads are printed with the correct address. This will allow you to send out the promotional letters without any further delay. Secondly, to save time and resources, we can also offer you adhesive labels with the correct address. These labels can be easily applied to the existing letterheads, eliminating the need for a complete reprint. This option can be a cost-effective solution, especially if you have a large number of letterheads to use. In addition to these suggestions, we would like to provide you with the information that our customer service team is available to assist you throughout this process. They can be reached via email or phone, and will be more than happy to answer any questions or provide further guidance. Once again, we apologize for the mistake and any inconvenience caused. We understand the importance of accurate and timely communication for your promotional campaign. Rest assured, we will do everything we can to rectify this situation promptly. Please let us know which option you prefer, and we will proceed accordingly. We appreciate your understanding and patience in this matter. Best regards, [Your Name] Fine Prints