Email Practice #20 From: A. Chae, General Company To: Fine Prints Subject: Printing accident Sent: May 2, 10 :32 A.M. Dear Fine Prints, Your company recently prepared letterheads for us. However, I've just noticed that you printed our old address by mistake. I have to send out hundreds of letters to our customers for a new promotion. Please e-mail me about this as soon as possible. Thank you. A.Chea Sincerely. Directions: Respond to the e-mail as if you are employee st Fine Prints. In your e-mail!make TWO suggestions for how to handle the problem and provide ONE piece of information you think will be useful.

Subject: Re: Printing accident<br /><br />Dear Mr. Chae,<br /><br />Thank you for bringing this to our attention. We sincerely apologize for the error in printing your company's letterheads with the old address. We understand this is a significant issue, especially given your upcoming promotion.<br /><br />To rectify this situation, we propose two solutions:<br /><br />1. **Rush reprint:** We can immediately reprint the letterheads with the correct address. We can prioritize your order and have them delivered to you within [Specify timeframe, e.g., 24-48 hours] depending on your location and printing capacity.<br /><br />2. **Address labels:** As a quicker alternative, we can provide you with high-quality adhesive labels containing your correct address. These can be easily applied over the incorrect address on the existing letterheads. We can have these ready for pickup or delivery within [Specify timeframe, e.g., 12-24 hours].<br /><br /><br />**Useful Information:** To expedite the process, please confirm your preferred solution (reprint or labels) and provide the correct address again, just to ensure accuracy. We will also need to know the quantity of letterheads originally printed so we can prepare the correct number of replacements or labels.<br /><br />We apologize again for the inconvenience this has caused. Please let us know your decision as soon as possible.<br /><br />Sincerely,<br /><br />[Your Name]<br />Fine Prints<br />