Micheel Tran 45 Park Road, Jackson. TN 38301 Dear Mr. Tran. According to our records you bought a Vortex washing machine with the item code MX313. The appliance has been completely recalled by Loma Corporation due to problem with one of the parts We are offering two options: Either the machine will be replaced with a new model or is complete refund will be given. A service crew can be dispatched to pick up the appliance. Additionally, a phone service has been established to ansint our clients. We should point out that using the washing machine is still secure Due to a production line fault that Irrogered the issue, the equipment does not meet the required quality standards set by the government Loma Corporation sincerely regrets this mistake and wishes to find a workable solution Yours sincerely. Lucas Black Customer Service Specialist 93. Why is the letter written? (A) To handle a customer complaint (B) To amounce a delayed delivery (C) To introduce a sales offer (D) To inform of a defective product 94. What should customer do to receive support? (A) Reply to the letter (B) Phone the mechanic (C) Ring a hotline (D) Email the company 95. Which of the following is mentioned as one feature of the product? (A) Lower electricity consumption (B) Guaranteed safaty (C)Approved quality standard