Letter to EMA Center Director regarding English course

Dear EMA Center Director, I am writing to express my interest in the English course that I recently enrolled in at your center. I was excited to improve my English skills and had high expectations for the course. However, I am facing some problems that prevent me from continuing the course. Firstly, I have encountered a sudden change in my work schedule, which requires me to work during the course hours. This has made it impossible for me to attend the classes regularly. Additionally, I have also been experiencing some personal issues that demand my immediate attention and time. These unforeseen circumstances have made it extremely challenging for me to commit to the entire duration of the course. Considering the circumstances, I would like to inquire if it is possible to receive a refund for the remaining classes that I will not be able to attend. I understand that there might be certain policies in place, but I hope that you can consider my situation and provide a suitable solution. I apologize for any inconvenience caused and appreciate your understanding in this matter. I look forward to your prompt response. Thank you for your attention. Sincerely, [Your Name]