Complaint Letter

Dear [Tên người nhận], I am writing to express my dissatisfaction with the recent service I received from your company. I have been a loyal customer for several years, but the experience I had last week was extremely disappointing. Firstly, the delivery of my order was delayed by two days without any prior notification. This caused a great inconvenience as I had made plans based on the expected delivery date. I understand that unforeseen circumstances can arise, but a simple courtesy call or email would have been appreciated. Secondly, when the order finally arrived, I was shocked to find that several items were missing. I had specifically ordered these items and paid for them, so it was disheartening to see that they were not included in the package. This not only wasted my time but also caused me to incur additional expenses to purchase those items elsewhere. Furthermore, the quality of the products I received was below par. The items were not as described on your website and appeared to be of inferior quality. This is unacceptable, especially considering the price I paid for them. I expect better from a company with your reputation. I would like to request a refund for the missing items and the substandard products I received. Additionally, I hope that you will take immediate action to improve your delivery process and ensure that such mistakes do not happen again in the future. As a loyal customer, I believe that my concerns should be addressed promptly and appropriately. I hope that you will take my complaint seriously and take the necessary steps to rectify the situation. I have always valued the products and services provided by your company, and I would like to continue being a satisfied customer. I look forward to hearing from you soon regarding the resolution of this matter. Yours sincerely, [Your Name]