Complaint Email to the Company

Dear [Company Name], I am writing to express my dissatisfaction with the recent experience I had with your company. I recently purchased a product from your website and unfortunately, it did not meet my expectations. Firstly, the product arrived late, despite the promised delivery date. This caused inconvenience as I had made plans based on the expected arrival time. Secondly, upon opening the package, I discovered that the product was damaged. The packaging was torn and the item itself had scratches and dents. This was highly disappointing as I had expected a brand new and undamaged product. I have attached the feedback form as requested, providing detailed information about the order and the issues I encountered. I kindly request that you address these concerns and take appropriate action to rectify the situation. I would appreciate a prompt response and a resolution to this matter. Thank you for your attention to this matter. I hope that you will take my feedback seriously and work towards improving your services. I look forward to a satisfactory resolution. Yours sincerely, [Your Name]