11. Choose the most suitable response to complete the following exchange 1. Ann: Lan. I dropped my phone, and it broke. Mary : __ A. It did. C. Phones are convenient B. That's awful. D. Awesome! 2. Nga: I'm calling to make a complaint about the earphones I got from you this morni Hoa : __ A. What's wrong with it, miss? C. Do you like its colour? B. Is it perfect? D. Are you? 3. Ann:No one was killed in the forest fire two days ago. ! Ben : __ A. Oh dear C. That's a relief B. That's shocking D. How terrible 4. Jonh:A big earthquake hit Istanbul yesterday and destroyed many buildings. Mary : __ A. That's terrible.You shouldn't go out. B. I'm sorry to hear about your situation. C. That's awful I hope everybody there is safe. D. I'm happy to hear about his success. 5. Jonh : A tornado blew several cars in front of me off the road and into the trees. Mary : __ A. How cute! C. That's great! B. That's shocking! D. Maybe.