Someone says to you: "I'm going to Plaza Hotel, but I am lost and cannot find the location on Google map. Could you please give me directions?". You reply: You should go there. Turn off the light when you leave the hotel. The Plaza Hotel? You shouldn't go there. Keep going past the cinema and take the first left. Then it's on the right. Which is the best response to this question: "Do you need help with your luggage?"? Excuse me. Need what? No, it's my luggage Thanks. Why not? Sure. It is so heavy.